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IT Operations Manager

Business Alignment Represent IT during business meetings, act as the liaison between IT and the business, promote evolving IT Service Model Engage with business thru onsite visits as well as participating in Shoulder to Shoulder activities across all business functions Support and serve on committees, task forces and working groups as needed to ensure continuous process improvements, and business objectives are being met Use stakeholders' feedback to implement necessary improvements and adjustments to technology End to end accountability for all aspects of IT to the business, including escalation point for operational and delivery issues   People Development Evaluate and manage employee performance and establish employee training and development plans that align with organization development philosophy. Develop and coach managers and employees for growth opportunities and succession planning   Exceptional Delivery Ensure the operationalization of technology solutions to support business operations Drive technology solution implementations and adoptions Deliver all projects on time and in full Supervise system infrastructure to ensure functionality, efficiency and continuity Support of physicalsecurity systeminfrastructureand software solutions   Operational Efficiencies Day-to-day management of IT organization processes including performance management and metrics Develop, implement, and ensure compliance with operational policies and procedures Ensure Service providers and vendor partners are meeting agreed upon SLAs Accomplishes financial objectives by forecasting requirements, budget development, and ensuring effective and efficient use of resources Adhere to Asset Management Process and execute process changes Contribute best practices to knowledge base to further reduce incidents (P2, P3, P4)   Clarity of Services Implement ways to socialize IT services with our users In conjunction with IT management, establish the vision and ensure the staff are aware of andsupportthis vision   Qualifications: Bachelor's degree in Computer Science, Information Technology, Engineering, Business or related field, required Minimum of 7 years' experience in IT Infrastructure and Operations management role, required 4+ years in a MIS leadership role, required Strong background in building relationships with business partners with a track record of success in meeting business partner requests, required Experienced with managing service providers and vendor partners, required Deep understanding of datacenter and cloud infrastructure Extensive knowledge of current technology platforms and an understanding of future trends Demonstrated problem solving skills that proactively addresses business needs and requirements with innovative, creative, and cost-effective solutions CPG Experience, a plus Experience with facilities planning and development, a plus Exceptional communication skills and the ability to communicate appropriately with corporate executives and technical teams. Appropriate level will be determined based upon experience and knowledge   Liberty Coca-Cola Beverages LLC is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.
Salary Range: NA
Minimum Qualification
8 - 10 years

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